by Chris Linus | May 7, 2026 | AI, Artificial Intelligence
Customer support is no longer about hiring more agents, it’s about building smarter systems with AI agents that can handle conversations at scale. For years, businesses have relied on human support teams to manage incoming calls, resolve issues, and maintain customer...
by Chris Linus | Apr 1, 2026 | AI
The best sales teams today aren’t just hiring more reps, they’re building systems that sell. For years, sales has been driven by human effort: cold calls, follow-ups, manual CRM updates, and long conversion cycles. While that approach still works, it doesn’t scale...
by Chris Linus | Mar 4, 2026 | AI, Artificial Intelligence
In the pursuit of software excellence, the most significant barriers to velocity are rarely found at the keyboard. For most high-growth organizations, the bottleneck isn’t how fast an engineer can write a function; it is the “glue work”; the reviews,...
by Chris Linus | Feb 4, 2026 | AI, AI Development
The legal skirmishes between Elon Musk’s xAI and Sam Altman’s OpenAI have served as a high-stakes backdrop to the generative AI race. However, the specific front regarding “trade secret theft” recently hit a significant wall. In a late January 2026...
by Chris Linus | Feb 2, 2026 | AI, AI Development
The ambitious roadmap for a $100 billion investment partnership between Nvidia and OpenAI has hit a significant standstill. According to reports from the Wall Street Journal, as cited by Reuters, the discussions that were meant to cement the future of AI...
by Chris Linus | Jan 28, 2026 | AI, DevOps Clouds & Cybersecurity
For the better part of a decade, the “DevOps movement” has focused on a single, primary goal: velocity. We built CI/CD (Continuous Integration/Continuous Deployment) pipelines to automate the path from a developer’s keyboard to a production environment,...
